Returns & Exchanges Policy
We want you to be thrilled with your purchase! Here’s our returns and exchanges policy:
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Eligibility for Returns:
- All Items: Must be in original packaging with all wrapping and tags intact.
- Timing: Must be returned within 10 days of receipt
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Return Process:
- Shipping Label: Email us at info@OiSoiOiUSA.com within 10 days of delivery to request a return authorization and a pre-paid shipping label.
- Must Include: Returns will not be accepted without a Return Merchandise Authorization (RMA) number.
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Refund Details:
- Original Shipping Costs: Non-refundable.
- Return/Exchange Shipping Costs: Will be deducted from your refund amount.
- Restocking Fee: A 15% restocking fee applies to all items. This fee will be deducted from your refund.
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Non-Refundable Items:
- Any items not in their original condition, such as those with missing parts, damages to the product or the packaging/box, will not be accepted.
For any questions or additional assistance, please contact us at info@OiSoiOiUSA.com.