Product Information

What are your lampshades made of?

Our signature lampshades are made from 100% silk stretched over a lightweight metal frame. Each one is handcrafted in small, women-run design studios in Vietnam. This blend of Danish design and Asian craftsmanship gives every piece a unique, refined feel.

What finishes and colors are available?

We offer a curated selection of timeless, neutral tones designed to complement a wide range of interiors. Color availability may vary by style and season — check individual product pages for current options.

Are the shades delicate or fragile?

Our silk shades are lightweight and delicate in appearance but durable for everyday use. Like all silk, they should be handled with care and kept away from moisture or direct sunlight for prolonged periods.

What sizes do the lampshades come in?

Each style is available in various sizes to suit different spaces — from cozy corners to statement ceilings. Dimensions are listed on the product page, or reach out and we can recommend the right fit for your room.

How do you clean your Lampshades and your Lacquer products?

For both our Lampshades and our Lacquer products please use a damp cloth to clean your piece.

We recommend not using household cleaners.

Do your lampshades come folded or collapsed?

No — our silk lampshades are not collapsible. Each shade is hand-assembled and shipped in its full form, just as it’s meant to hang. This ensures the structure, shape, and quality are perfectly preserved.

Can I use your lampshades on a lamp base or lamp stand?

Yes — our shades can be used on a lampstand. However, they are made with European fittings, which may differ from standard U.S. lamp base hardware.

You may need a fitting adapter or make a minor adjustment. Most electricians or local lamp shops can help make the adjustment easily.

Installation & Electrical Options

Do your lampshades come with cords?

No — all or shades are sold without electrical components, all cords are sold separately so you can choose the best setup for your space. Allowing the most flexibility in your design and installation process.

What cord kits do you offer?

We currently offer two options:

Which one should I choose?

Use the plug-in kit for a simple, no-drill setup — great for retail stores, stagers, renters or spaces without existing junction boxes. Choose the hardwire kit for a clean, permanent install.

Please note: our hardwire kit is not compatible with crown molding or ceiling medallions.

Are your lampshades compatible with US light sockets?

Yes — all shades are compatible with standard E26 sockets.

What kind of bulb should I use?

We recommend LED bulbs with a maximum 40W equivalent. They’re low-heat and energy-efficient.

Do you offer custom electrical cords or fittings?

We don’t offer custom cords or fittings at this time. However, we’re happy to recommend trusted suppliers who do! Feel free to email us at info@oisoioiusa.com and we’ll point you in the right direction.

Product Availability

Are all products in stock?

Many of our bestsellers are in stock and ready to ship, but some styles may be limited due to small-batch production.

For larger orders or bulk quantities, please contact us directly atinfo@oisoioiusa.com.

How do I know if something is low in stock?

We’ll note it on the product page whenever possible, but feel free to email us directly to double-check availability.

Can I pre-order sold-out items?

Yes! We’re happy to reserve out-of-stock items for you and share estimated restock dates. As long as payment is received up front, we can hold the item and ship it as soon as it’s back in stock.

How often do you restock?

We receive shipments regularly, but because everything is handmade, restocks can vary by style. Popular items may take 4–6 months to return.

Shipping & Returns

When will my order ship?

We ship within 2-3 business days. All FedEx orders take 3-7 days. Delivery takes 3–7 days depending on your location.

Where do you currently ship to?

We proudly ship across:

  • All 50 states in the United States
  • The Caribbean Islands
  • Puerto Rico
  • Mexico 
  • Canada

Check out our Shipping details and policy here.

What’s your return policy?

Returns are accepted within 10 days for unused, undamaged items in original packaging. Please contact us if anything arrives damaged or defective. Check out our detailed policy here.

Trade Program

Do you offer a trade program?

Yes! We offer exclusive trade pricing and support for qualified interior designers, retail partners, and other industry professionals.

What types of trade accounts do you offer?

We have two tiers:

  • Designer Trade Account
    Designed for interior designers working on residential or commercial projects. Enjoy exclusive trade pricing, flexible order support, and access to our full collection.
  • Business to Business (Retail/Wholesale) Account
    Ideal for stores, showrooms, and larger-scale buyers. This account includes wholesale pricing, restock support, and early access to new product launches.
Do you have an order minimum for trade accounts?

Yes — our initial order minimum for trade orders is $1,200. This applies to both Designer and Business to Business (Retail/Wholesale) accounts.

How do I apply?

Visit our Trade Account page to submit your application. We ask for basic business information and a resale certificate for wholesale accounts.

How do I place a trade order?

Once your account is approved, we’ll assist you directly with placing orders, checking availability, and confirming lead times.

Can you help with product selection or client presentations?

Yes! We’re happy to provide quotes, guidance, and high-res images for your projects. Just email us at info@oisoioiusa.com.

Customization & Special Orders

Can I place a customize lampshade order?

Yes — we can accommodate custom orders with a minimum quantity of approximately 30 pieces. While we offer a curated collection of designs, we’re happy to explore special requests based on availability.

If you're interested in customizing a lampshade or lacquer piece, please reach out to us at info@oisoioiusa.com to discuss your needs.

Do you work with hotels or the hospitality industry?

Yes — we’ve worked with hotels and hospitality partners across Europe for years and always welcome the opportunity to collaborate on unique, design-forward spaces.

We’re happy to discuss custom solutions, volume orders, and creative partnerships. Reach out to us at info@oisoioiusa.com to start the conversation.

Can't find what you're looking for?

If you have any other questions or need assistance, please don’t hesitate to reach out to our customer service team and we will get back to you as soon as possible. Be sure to include your order number (if you have one). We’re happy to help!!

Please email us at info@oisoioiusa.com