Cancellations & Damages
Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact us immediately. Email us photos of the affected products and packaging/ boxes. Please keep the original packaging. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is noticeable damage to a freight delivery item, refuse the shipment and mark the bill of lading “Damaged”. We will arrange replacement of the item for you. Items shown as ‘on backorder’ can be canceled within 24 hours of placing the order. We regret that we are unable to cancel or edit orders for in-stock merchandise. Once your order is placed, it is instantly entered into our system and cannot be modified in any way.